Investment release requests

Frequently asked questions

Yes, your investment continues to earn interest until your release request is delivered. 

Yes, we are focused on ensuring that your investment is protected, and the Provision Fund continues to apply to your investment until it is released.

Within your account dashboard you can view the progress of your request in the investment release queue. 

Yes, you can cancel or reduce your request within your account dashboard or by emailing us at [email protected].

When your investment release has been processed your money will be in your Holding account. From there you can either withdraw it to your bank account (which usually takes one working day) or reinvest.

Past announcements

Following the start of the Covid-19 outbreak in the UK, we saw an increase in investment release requests, peaking on 16th March and then falling back to normal levels over subsequent weeks.  We have delivered £249 million of release requests since the start of the outbreak.

Processing of release requests in Access, Plus and Max and the 5 Year market is up to date.

£57.8 million of release requests have been cancelled or reduced, and you can cancel or reduce a request within your account dashboard.  Our Investor Services team are at [email protected] if you need to contact us.

Weekly delivery numbers:

  • This week we have delivered £2.9m of release requests
  • In the week commencing 11 January, we delivered £9.9m of release requests
  • In the week commencing 4 January, we delivered £12.4m of release requests
  • In the week commencing 28 December, we delivered £20.4m of release requests
  • In the week commencing 21 December, we delivered £27.0m of release requests
  • In the week commencing 14 December, we delivered £17.6m of release requests
  • In the week commencing 7 December, we delivered £4.8m of release requests
  • In the week commencing 30 November, we delivered £10.5m of release requests
  • In the week commencing 23 November, we delivered £3.5m of release requests
  • In the week commencing 16 November, we delivered £6.6m of release requests
  • In the week commencing 9 November, we delivered £5.9m of release requests
  • In the week commencing 2 November, we delivered £7.0m of release requests
  • In the week commencing 26 October, we delivered £5.2m of release requests
  • In the week commencing 19 October, we delivered £5.2m of release requests
  • In the week commencing 12 October, we delivered £5.5m of release requests
  • In the week commencing 5 October, we delivered £2.1m of release requests
  • In the week commencing 28 September, we delivered £3.2m of release requests
  • In the week commencing 21 September, we delivered £2.8m of release requests
  • In the week commencing 14 September, we delivered £3.7m of release requests
  • In the week commencing 7 September, we delivered £3.1m of release requests
  • In the week commencing 31 August, we delivered £3.2m of release requests
  • In the week commencing 24 August, we delivered £2.5m of release requests
  • In the week commencing 17 August, we delivered £2.6m of release requests
  • In the week commencing 10 August, we delivered £2.0m of release requests
  • In the week commencing 3 August, we delivered £2.9m of release requests
  • In the week commencing 27 July, we delivered £2.3m of release requests
  • In the week commencing 20 July, we delivered £2.7m of release requests
  • In the week commencing 13 July, we delivered £2.4m of release requests
  • In the week commencing 6 July, we delivered £3.6m of release requests
  • In the week commencing 29 June, we delivered £4.3m of release requests
  • In the week commencing 22 June, we delivered £2.8m of release requests
  • In the week commencing 15 June, we delivered £3.5m of release requests
  • In the week commencing 8 June, we delivered £3.7m of release requests
  • In the week commencing 1 June, we delivered £3.5m of release requests
  • In the week commencing 25 May, we delivered £3.4m of release requests
  • In the week commencing 18 May, we delivered £4.0m of release requests
  • In the week commencing 11 May, we delivered £3.6m of release requests
  • In the week commencing 4 May, we delivered £3.6m of release requests
  • In the week commencing 27 April, we delivered £5.0m of release requests
  • In the week commencing 20 April, we delivered £4.5m of release requests
  • In the week commencing 13 April, we delivered £5.1m of release requests
  • In the week commencing 6 April, we delivered £4.5m of release requests
  • In the week commencing 30 March, we delivered £4.4m of release requests
  • In the week commencing 23 March, we delivered £4.9m of release requests
  • In the week commencing 16 March, we delivered £4.7m of release requests

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Capital at risk. No FSCS protection. 

The Provision Fund we offer does not give you a right to a payment so you may not receive a pay-out even if you suffer loss. The Fund has absolute discretion as to the amount that may be paid, including making no payment at all. Therefore, investors should not rely on possible pay-outs from the Provision Fund when considering whether or how much to invest.  Learn more