Any queries - Contact us
If you need to speak to us, our Customer Services team will be happy to help. You can contact us on 020 3142 6226.
Monday - Saturday (Except bank holidays) 9am - 6pm
(At other times, please leave a message and we'll get back to you the next working day.)
Our phone lines will be closed on Saturday 29 April, but you'll still be able to email us at [email protected]. We'll be back on the phones as usual on Tuesday 2 May, after the bank holiday.
Please note that all RateSetter loans are applied for online. Unfortunately, we can't discuss specific reasons why individual loan applications are declined.