Need some help?

If you need to speak to us, our Customer Services team will be happy to help:

We are open Monday to Friday 9am - 5.30pm, excluding bank holidays.

*You may be charged for your call, depending on whether you use a landline or mobile, and the tariff charged by your provider.


Have a question about something specific?  You can find the answer on our Frequently Asked Questions page.

Money worries

We understand that sometimes it is difficult to talk about your finances, but if you are struggling we are here to help you get back on track.

Make a complaint

If you are unahppy with any aspect of our service and would like us to look into your concerns, please do not hesitate to get in contact.

Contacting us using British Sign Language (BSL)

How to use InterpretersLive!

Communicate via British Sign Language (BSL) to bank
with us more easily. Available on demand:
Monday – Friday: 9:00am – 5:30pm

You can also pre-book BSL video interpreters and other types of remote communication support via any video platform
of your choice.