Money worries?

We understand that sometimes it's difficult to talk about your finances, but if you're struggling we're here to help you get back on track.


Worried about missing a payment? Contact our friendly support team

We're open Monday to Friday 9am - 5.30pm, excluding bank holidays.

*Call charges might apply – check with your service provider.

Manage your loan via our Online Account

With a RateSetter Online Account you can:

  • View your remaining balance - including interest and any fees;
  • download your payment schedule showing payment dates;
  • make a payment.

If you have an online loan account with us, you can log in here.

Specialist help with debt and money worries

Remember, if you’re worried about the cost of living and struggling to manage your finances, you’re not alone. Money worries can have an impact on mental health which can lead to anxiety and depression. Widespread price increases and financial stress are also leading to a rise in domestic abuse, and survivors are being forced to decide between living with their abusers and struggling to manage alone. We’re also here to help. If you are personally affected with any of the topics mentioned above and as a result need any additional support, please do not hesitate to contact us on 0203 142 6226.

Below are specialist resources to help with a wide range of issues, as well as help for all kinds of money-related problems.

Citizens Advice
Confidential information and advice about debt and money.
How to get help with domestic abuse.
Government advice on different ways to pay off your debts.

Resources to help you when money worries are affecting your mental health.

Money Saving Expert
A ‘cost-of-living crisis survival guide’.

A guide to ‘managing your money in uncertain times’.

Specialist services for survivors of domestic abuse.

Charity providing emotional support to anyone in distress or struggling to cope.

Free online debt advice.

Find out about benefits, grants and other sources of financial support.