Product / Service Group | Credit Related |
Provision (at reporting period end date)* |
5.89 per 1,000 accounts |
Intermediation (within the reporting period)* | N/A |
Number of complaints opened | 1073 |
Number of complaints closed | 1116 |
Percentage closed within 3 days | 74% |
Percentage closed after 3 days but within 8 weeks | 26% |
Percentage upheld | 29% |
Main cause of complaints opened | N/A |
Provision: Where the firm is the provider of the product, using the total volume of accounts held at the end of the reporting period
Percentage upheld: The percentage of complaints where we have found in favour of our customer
RateSetter is a trading name of Metro Bank PLC specialising in delivering market-leading personal loans. For more information about Metro Bank please visit https://www.metrobankonline.co.uk/help-and-support/forms/give-us-feedback/complaints-data/.